Refund Policy
Last updated: December 19, 2024
1. Our Commitment
TVFLIXZONE is committed to providing high-quality IPTV streaming services. We offer a fair and transparent refund policy to ensure customer satisfaction and confidence in our services.
2. Money-Back Guarantee
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new customers. If you're not satisfied with our service within the first 7 days, you can request a full refund.
Eligibility Criteria
- Refund request must be made within 7 days of initial purchase
- Applies only to first-time customers
- Account must not have excessive usage or policy violations
- Must provide valid reason for dissatisfaction
- Original payment method must be available for refund
3. Refund Process
How to Request a Refund
- Contact our customer support team via email or WhatsApp
- Provide your account details and order information
- Explain the reason for your refund request
- Our team will review your request within 24 hours
- Once approved, refund will be processed within 5-10 business days
Required Information
- Full name and email address used for purchase
- Order number or transaction ID
- Date of purchase
- Reason for refund request
- Any technical issues experienced (if applicable)
4. Non-Refundable Items
The following items are not eligible for refunds:
- Subscription renewals (automatic or manual)
- Services used beyond the 7-day guarantee period
- Accounts terminated for policy violations
- Partial month refunds for cancelled subscriptions
- Gift subscriptions purchased for others
- Promotional or discounted subscriptions (case-by-case basis)
5. Subscription Cancellation
How to Cancel
You can cancel your subscription at any time:
- Contact our support team via email or WhatsApp
- Request cancellation through your account dashboard (if available)
- Cancellation will take effect at the end of your current billing period
- No refund for unused portion of current billing period
Immediate Cancellation
If you request immediate cancellation, your service will be terminated immediately, but no refund will be provided for the unused portion of your subscription period.
6. Processing Time and Methods
Processing Time
- Review of refund request: 24-48 hours
- Refund processing: 3-5 business days
- Bank/payment processor delay: 5-10 business days
- Total time: Up to 15 business days
Refund Methods
Refunds will be processed to the original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 5-7 business days
- Cryptocurrency: Case-by-case basis
7. Technical Issues
Before requesting a refund for technical issues, we encourage customers to:
- Contact our technical support team for assistance
- Try troubleshooting steps provided by our support team
- Test the service on different devices and networks
- Allow 48 hours for technical issue resolution
Many technical issues can be resolved quickly with proper support. If technical problems persist after our intervention, you may be eligible for a refund even outside the 7-day window.
8. Disputes and Chargebacks
We encourage customers to contact us directly before initiating disputes or chargebacks with their payment provider.
Important Notice:
Initiating a chargeback without contacting us first may result in immediate account termination and may affect future service eligibility.
9. Exceptional Circumstances
In exceptional circumstances, we may consider refunds outside our standard policy:
- Extended service outages beyond our control
- Significant service degradation affecting multiple customers
- Medical emergencies or bereavement (with documentation)
- Duplicate charges or billing errors
- Service changes that significantly affect functionality
These cases are reviewed individually and may require additional documentation.
10. Contact Information
For refund requests or questions about this policy, contact us:
Email: support@tvflixzone.com
WhatsApp: +1 202 773 6749
Subject Line: "Refund Request - [Your Order Number]"
Business Hours: 24/7 Customer Support
Please allow 24-48 hours for initial response to refund requests. Our team will work quickly to resolve your request.
11. Policy Updates
This refund policy may be updated from time to time. Changes will be posted on our website and customers will be notified of significant changes. The updated policy applies to all new purchases made after the effective date.